Posted by: LifeNet Health on Feb 25, 2019
Virginia Beach, VA
The LifeNet Health mission is simple: Saving Lives. Restoring Health. Giving Hope. Its mission, along with its core values of safety, quality, innovation and service continue to create an unmatched record in transplant solutions, which cannot be achieved without talented, dedicated team members who share the same values and attributes that guide the LifeNet Health team every day.
If you have a commitment to customer care, quality and innovation as well as integrity and passion, then you've come to the right place.
We are currently seeking a Full Time International Market Coordinator to join the LifeNet Health team in our Virginia Beach, VA location. Hours for this position are 9am - 5pm, Monday through Friday, overtime as needed, 15% travel required.
As an International Market Coordinator, you would be responsible for performing various international customers/partners and confidential administrative related functions in support of the international team. This role serves as primary point of operational and administrative support for the international team coordinating customer meetings, activities and events worldwide; performing various administrative functions and assists with other administrative functions as needed and directed by VP of International Markets.
You would be expected to perform all tasks assigned to you, including but not limited to:
Meeting Coordination: Project manage, schedule and coordinate arrangements for international customer meetings, events, trade shows or symposiums. Ensure meetings are held in a professional manner, projecting LNH's image and values. Ensure all meetings logistics and participants are adequately planned and supported. Ensure, if applicable, that contracts are created, negotiated and signed for any service related to the event. Provide administrative support at meetings by recording, writing, transcribing, and distributing minutes as needed. Schedule space for department meetings ensuring the room supports the number of attendees and the nature of the meeting. Prepare meeting agendas, tools, notifications and logistics. Coordinate catering for all department sponsored events.Administrative Support: Perform various administrative functions to include scheduling appointments and maintaining the international team calendar(s); arrange travel and accommodations for international team member(s), clients and business associates; type memos and other written correspondence. Track ongoing projects and outstanding action items. Triage and prioritize daily demands to ensure urgent, high priority matters are handled in a timely manner. Manage problems to their resolution and coordinate with appropriate resources as needed. Support the international team with contract coordination, contract management and pricing requests with customers/distributors.Communication Support: Streamline inbound/outbound communications, maximizing productivity and ensuring all requests receive attention with the proper level of urgency. Compose, prepare, and distribute communications (written, verbal, and electronic) through appropriate channels. Represent management through telephone and personal contacts in professional and courteous manner. Help develop Power Points presentations or other collaterals to support customer meetings, events or specific presentations.Training Support: Manages the training and training certification of all international distributors and team members Coordinate the release of training materials and verification of training compliance. Customer Service: Greet visitors to the department with a smile while using good eye contact. Answer visitor inquiries timely and/or triage visitors to the appropriate department person. Greet and escort guests to appropriate meetings with department leadership and/or employees. Respond to routine external correspondence and telephone inquiries using good customer service behaviors. Effectively serve as the point of contact for customers, business partners, and suppliers who contact the executive and ensure that such interactions create a favorable brand impression for LifeNet Health as a whole/Fiscal Support: Reconcile and process monthly credit card statements and expense statements for International VP and resolve any outstanding issues. Complete and process department invoices and purchase orders. Maintain departmental office supply inventory and order supplies as needed. Monitor and coordinate department accounting activities as appropriate, and prepares internal reports for management.Document Management: Maintain a variety of files and records, including confidential and time sensitive materials. Gather, enter, and/or update data to maintain departmental records and databases, as appropriate. Establish and maintain files and records for the department. Accurately complete and perform final review for all documentation according to applicable Standard Operating Procedures. Create, develop, update and maintain Word documentation, PowerPoint presentations, Excel-based reports and HTML files on a routine basis.Minimum Qualifications:
Bachelor's DegreeMinimum 3 years' Administrative support experienceProficient in Microsoft OfficeProficient/Fluent in Spanish and EnglishProfessionalism, integrity and discretion in handling confidential informationExcellent written and verbal communication skillsExceptional organization, planning, time management, and problem-solving skillsPreferred Qualifications
5 years related administrative support experience and/or international experienceProficient/Fluent in English, Spanish and German
Get to Know LifeNet Health:
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue bank in the United States, as well as a leading innovator in transplantation research and regenerative medicine. LifeNet holds the longest running current accreditation by the American Association of Tissue Banks (AATB). Its goal is to improve the quality of human life through the provision of organs and tissues for transplantation, as well as innovation in the fields of bio-implants and regenerative medicine, and to serve the community with educational and support services that enhance the donation process.
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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